PsychSuite is the software vendor for your healthcare provider. We do not provide medical care. Because we act as a technology service provider, we cannot directly access, release, amend, or discuss your medical records, appointments, or billing information.
If you are in crisis
PsychSuite does not monitor patient messages and cannot respond to medical emergencies or mental health crises.
Call or text 988 to reach the Suicide & Crisis Lifeline, or call 911 immediately if you are experiencing a medical emergency.
How to get your medical records
To request a copy of your medical records, you must contact your treating provider or clinic directly. Under HIPAA, your provider is responsible for processing records requests. PsychSuite cannot legally fulfill these requests on your provider's behalf.
Questions about your bill or appointment
If you need to reschedule an appointment, update your insurance, or dispute a bill, please reach out to your clinic's front desk or billing department.
Correcting information in your chart
If you believe there is an error in your medical record, you have the right to request an amendment. You must follow your healthcare provider's formal HIPAA amendment process to make changes to your chart.
Privacy complaints
For concerns about how your health information is handled, refer to the Notice of Privacy Practices provided by your clinic. You also have the right to file a complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights.
What PsychSuite does with your information
We process your health information strictly at the direction of your provider and in accordance with a legally binding Business Associate Agreement (BAA). We employ rigorous security measures to keep your data safe. We never sell your health information or use it for advertising.
For more details on our security practices, see our HIPAA compliance page or our Privacy Policy.